We understand the importance of both a clean and healthy environment, and that’s why Hyginix was founded: on the principle of warm, friendly, and efficient cleaning and disinfection services that aim to ensure your health, comfort, and satisfaction.

To complete your booking, you will tick the Terms & Conditions box. These terms form part of the service contract, which is entered into once the client confirms the reservation of the appointment. By booking, the client confirms they are able and willing to meet all requirements outlined below.

Performance

Hyginix agrees to provide services to the best of its ability at all times. The client has the right to, and is encouraged to, provide feedback regarding Hyginix’s Cleaning Heroes. All notifications between the client and Hyginix shall be confirmed in writing, via text or email.

After the service, the Cleaning Heroes are happy to receive feedback and respond to comments at the end of the cleaning. We accept complaints within 24 hours after the cleaning time.

Cancellations/Rescheduling

Cancellations, rescheduling, or service modifications must be made at least 48 hours (2 business days) before the scheduled appointment. We are happy to cancel, reschedule, or modify the service, including adding or removing extra services, when sufficient notice is provided.

Any cancellation, rescheduling, or reduction of services made within 48 hours of the appointment will be subject to a last-minute cancellation fee equal to 50% of the originally scheduled cleaning price, as the time slot has already been reserved.

Service Duration and Additional Time

Every booking shows an estimated service time (total working hours) in the booking details. When the estimate exceeds 6 working hours, Hyginix usually sends 2 or more cleaners and divides the time between them. For example, an estimate of 12 working hours may be completed by 2 cleaners working 6 hours each, or 3 cleaners working 4 hours each.

Based on Hyginix’s statistics, 85% of home cleanings in 2025 were completed within the estimated time.

If the cleaning needs more time than estimated, the Hyginix office will contact the client and say approximately how much extra time is needed. Additional time is charged as follows:

• Rate: 5,000 Ft per hour, per cleaner.
• Minimum unit: additional time is charged in full hours only; there is no half-hour option.
• Grace period: each additional period includes a 20-minute grace period. If a cleaner exceeds the estimate (or a full extra hour) by 20 minutes or less, those minutes are not charged.
• Client’s choice: if the client does not wish to pay for additional time, they can tell the Hyginix office which tasks should be prioritised and completed first within the estimated time.

Example: your cleaning was estimated at 6 hours with 1 cleaner and took 7 hours and 20 minutes. You pay for 1 additional hour only: 5,000 Ft.

Adjustment of Service Type and Price

Hyginix reserves the right to adjust the service type, estimated time, and price according to the actual condition and details of the property, the service type, and any extra services needed. If an adjustment is needed, the Hyginix office will contact the client to propose the change in service time and price, subject to Hyginix’s availability.

If the client does not agree to the proposed change, Hyginix reserves the right to either:

• apply the last-minute cancellation fee (50% of the originally scheduled cleaning price), or
• carry out the requested service within the originally estimated time only.

Example: the client books a basic cleaning, but the apartment has not been cleaned for more than 2 weeks (Deep cleaning or Extra dirty service is required), the kitchen is greasy, and/or the toilet is very dirty. The Hyginix office will call the client to request a change in service time and price. If the client does not agree, one of the two options above applies.

Arrival Time

Cleaners travel between appointments during the day, so the actual arrival time may vary by up to 30 minutes before or after the scheduled time due to transportation. Arrival within this 30-minute window is considered on time.

Your Valuables

If you have valuables, including but not limited to irreplaceable, collectible, or expensive objects, we ask that these items be secured and put away to avoid potential accidents. You are responsible for letting us know of any valuables you prefer us not to clean or handle. Please also secure cash money, credit cards, etc…

Hyginix is not responsible for missing cash. Physical damage caused by our cleaners during the service is handled through our liability insurance, as described in the next section. The client must inform Hyginix of any incident immediately, and no later than 24 hours after the service.

Damage and Liability Insurance

Hyginix’s cleaning services are covered by liability insurance from a third-party insurance company. If our cleaners cause physical damage to the property during the service (for example to furniture, glass, or appliances), the claim is handled as follows:

1. Report within 24 hours. The client reports the damage to Hyginix in writing within 24 hours of the service, with a short explanation and photos and/or video of the damage.
2. Provide documents. Hyginix will request the documents needed to file the claim with the insurance company.
3. Repair or replace. The client arranges the repair of the damaged item, or its replacement if repair is not possible, and pays for it.
4. Get an official invoice. The client obtains an official invoice from a Hungarian-registered company, issued in the client’s name.
5. Claim submission. Once the repair or replacement is paid, Hyginix submits the claim to the insurance company.
6. Payment. The insurance company assesses the claim and, if approved, pays the client directly.

How much is reimbursed:

• If the damaged item is repaired: the client receives a full refund of the invoiced amount.
• If the damaged item cannot be repaired and is replaced with a new one: the insurance company deducts 10% of the invoiced amount (minimum 10,000 Ft), and the client receives the remaining amount.

Example: the glass door of an oven breaks during cleaning. If the client has the glass door repaired or replaced, they receive a full refund of the invoiced amount. If the door is no longer available on the market and the client must buy a completely new oven, the client receives the invoiced price minus 10% (at least 10,000 Ft). For a new oven costing 200,000 Ft, the client receives 180,000 Ft.

The final decision on each claim rests with the insurance company. Damage not reported within 24 hours, or not supported by the required documents and invoice, may not be eligible for reimbursement.

Payment

Hyginix shall perform the listed services booked by the client and shall invoice the client accordingly. A complete invoice will be generated for all services requested by the client, including any additional time. Regular clients agree to pay all invoices associated with their individual cleaning agreement within 3 days of receipt, unless notice of fault or failure to perform allows for delayed payment. Payment for one-time services can be completed as agreed with the Hyginix supervisor.

Privacy

Hyginix takes privacy very seriously. We do not share any customer information with outside parties, except where necessary to process an insurance claim on the client’s behalf, as described under Damage and Liability Insurance.

Acceptance

Both parties (Hyginix and the client) confirm their mutual agreement to all terms and conditions outlined above, and commit to fulfilling all included aspects to the best of their abilities.